PRIVACY POLICY

This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, processing, storage, retrieval, disclosure, transfer and protection of your information, including personal information and sensitive personal data or information (“Information”), that Tomatrip may receive through your online access, interaction or use, of the Tomatrip mobile Application (the website and Tomatrip App are collectively referred to as the “Tomatrip Platform”) or through your offline interaction with us including through mails, phones, in person, etc., or while availing our Services. The terms “you” and “your” refer to a Driver (defined below), a Customer (defined below), a Vendor Partner (defined below) or any other user of the Tomatrip Platform and / or availing the Services (defined below). The term “Services” refers to any services offered by Tomatrip in accordance with the terms and conditions applicable to you (and available on the Tomatrip Platform) whether on the Tomatrip Platform or otherwise. Particularly, you represent, warrant and covenant to Tomatrip that:

INFORMATION YOU PROVIDE TO US

Personal Information: We may ask you to provide certain Personal Information to us. We may collect this information through various means and in various places for the provision of Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Personal Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose.
The Information you provide to us includes the following:
Account Information: Create or update your Tomatrip account which may include your email address, name, address, mobile number, gender, date of birth, photograph, login name, password, banking or payment related information (as permitted by Applicable Laws), etc.
Saved Information: While you use our Services, we may collect and store Information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email address, billing information, emergency contact information, etc.
Verification Information: If you are a Vendor Partner or Driver, we may collect location details, profile picture, call and SMS details, copies of government issued identification documents such as Aadhaar, Permanent Account Number, etc., license details, and other details (KYC), vehicle related documents such as, certificate of registration, permit of vehicle, certificate of fitness, insurance, pollution certificate etc., user settings, and such other documents which evidence the health or fitness of the vehicle to provide Services on the Tomatrip Platform from time to time. If you are a Driver we may also require you to capture your real time self-clicked images (selfies) and upload such selfies on the Tomatrip Platform from time to time to verify your identity.
Background check Information: We collect background check and identity verification information of the Driver's and Vendor Partners. This may include collection of Information such as driver history or criminal records (where permitted by law), and right to work. This information may also be collected by TPSP on the Company’s behalf.

No surge pricing: Tomatrip does not offer surge pricing, flexi-fares, or per-minute charges.
Same prices all day: Tomatrip prices are the same throughout the day.

Cancellation policy

* City' cab's : Rs 0 cancellation charges for citycab.
* Mini Truck's : Rs 0 cancellation charges until Assigned Driver reach to User pickup Location if driver available at pickup Location User has to pay Rs 50 cancellation charges.
* Borewell vehicle booking cancelled charges apply for Largest commercial vehicle cancellation for both Borewell Contractor’s and customer’s
* Borewell contractor : cancelled booking due to unplanned schedules cancellation Charges for Contractor's: Rs 1000
* Borewell vehicle cancelled by Customer or User : Rs 500
* Refund will be settled within 72 hours.

Location Data Processing

We collect and process location data to enhance your experience and ensure the efficient operation of our services. For users, we collect foreground location information when the app is in use and during active rides or bookings. For drivers, we collect foreground location data when they are in an idle state and both foreground and background location data during active rides or bookings. All location data is securely stored in our cloud and processed for purposes such as tracking driver locations, calculating routes, and determining distances. This processing is conducted only with your explicit consent, in compliance with applicable privacy laws, and is essential for providing seamless service delivery. You can manage or withdraw your consent for location data collection at any time through your device or app settings.